Background & Mission
In 2016, Kari Hunt was murdered by her husband in a hotel room. Her daughter was present, and attempted to call 9-1-1 four times. However, she was unable to reach help due to the hotel’s phone system requiring guests to dial “9” before any outgoing call.
No more prefixes for outside line to call 911
The official “direct dialing” requirement pertaining to businesses reads as follows: “...any person engaged in the business of installing, managing, or operating an MLTS may not do so unless the MLTS is configured so that a user may dial 911 directly." That Means that it will require that any MLTS will allow callers to reach emergency services (911) without the need to dial a prefix for an outside number first.
Location & Notifications
In addition to disallowing prefixes when calling 911, the new rules also aim to ensure help is sent precisely where it’s needed while also notifying designated personnel of the emergency.
The official “notification” requirement pertaining to businesses reads as follows: “[any person engaged in the business of installing, managing, or operating” MLTS for use in the United States] shall configure the system to provide a notification to a central location at the facility where the system is installed or to another person or organization regardless of location, if the system is able to be configured to provide the notification without an improvement to the hardware or software of the system."
What does this mean for my business?
After February 16, 2020, businesses are obligated to ensure their communication systems do not limit a person from dialing 911 in any way. Also, when a person dials 911 from your business communication system, a notification with the location of the phone must be sent to the front desk, security office, or relevant personnel.
Let us help you be compliant!
Call us today at+1 520 841 5200 our team is ready to help you be compliant.